Terms of service

TERMS OF PAYMENT

ALL SALES ARE FINAL
InteriorWorks Home accepts Visa, MasterCard, Discover, American Express, checks, ACH payments, and cash at the time of purchase. Checks will be processed as ACH payments. Debit and credit card payments incur a 3.5% processing fee.

Payment for all orders—including shipping, handling, taxes, and service charges is due in full at the time of purchase. Customers are responsible for all applicable sales or related taxes.

Once an order has been placed, InteriorWorks Home cannot accept cancellations. In rare circumstances, exceptions may be made at InteriorWorks Home’s discretion.

FURNITURE STORAGE

InteriorWorks Home will store furniture and home décor for up to 15 days after delivery to our warehouse; thereafter, each piece is subject to a storage fee of $25.00 per day.

WARRANTIES | EXCLUSIONS | LIMITATION OF LIABILITY

FURNITURE AND HOME DÉCOR WARRANTIES
InteriorWorks Home does not warranty furniture or home décor and expressly disclaims any such warranty, expressed or implied. However, we will assist in processing any applicable manufacturer warranties as specified by the manufacturer. Customers may be responsible for service, inspection, or shipping fees related to warranty claims.

Furniture and décor purchased 'as is' must be accepted in that condition, with all faults, and carries no warranty.

ADDITIONAL EXCLUSIONS AND LIMITATIONS
All warranties, expressed or implied, are excluded, including warranties of merchantability and fitness for a particular purpose.

In no event shall InteriorWorks Home be liable for consequential, indirect, incidental, special, exemplary, punitive, or enhanced damages—including loss of profits or value—arising out of or in connection with your purchase, regardless of legal theory or foreseeability.

FORCE MAJEURE

Any delay or failure by InteriorWorks Home to perform its obligations will be excused to the extent caused by events beyond our control, including natural disasters, embargoes, labor strikes, acts of terrorism, shortages, or transportation disruptions.

GOVERNING LAW

This agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, with exclusive jurisdiction granted to the courts of Loudoun County, Virginia.

MERGER CLAUSE

This agreement, together with the purchase invoice or sales ticket, contains all terms and conditions agreed upon between you and InteriorWorks Home regarding your purchase.

WHITE GLOVE DELIVERY (VIRGINIA, MARYLAND, AND DC REGION)

InteriorWorks Home provides professional white glove delivery service throughout most of Virginia, Maryland, and Washington, DC, for an additional charge. Payment of delivery fees in full is required at the time of purchase.

Customers are responsible for verifying building access and ensuring furniture will fit through doorways, stairways, and elevators. If furniture does not fit, the delivery fee will be charged and the merchandise returned to our warehouse.

InteriorWorks Home reserves the right to require a delivery waiver if delivery may cause damage to furniture or property. Refusal to sign the waiver will be treated as a 'no-fit' delivery, and the delivery fee will be charged.

A rescheduling fee, equal to the delivery charge, applies to deliveries cancelled within 48 hours of the scheduled delivery or if no one is available to accept delivery.

Deliveries may occur during inclement weather. InteriorWorks Home reserves the right to suspend or cancel deliveries to protect employee safety.

InteriorWorks Home is not responsible for moving or removing existing furniture in a customer’s home. The delivery area must be clear and prepared in advance. Due to insurance restrictions, drivers are not allowed to install mirrors, paintings, or other wall-mounted items.

Customers must inspect merchandise at the time of delivery. Damage, defects, or deficiencies must be noted on the delivery ticket. The driver will contact InteriorWorks Home management to resolve any issues. Any property damage caused during delivery must be reported in writing on the delivery ticket. InteriorWorks Home will not be responsible for any unreported damage.

SPLIT SHIPMENTS

Split shipments for multiple deliveries may be arranged for an additional fee. Please speak with a showroom associate for availability and details.

INDEPENDENT, THIRD-PARTY DELIVERY (CONTINENTAL U.S.)

InteriorWorks Home can arrange third-party delivery for shipments outside our local region, or customers may use their own receiver or shipper. Full payment by certified check, cash, or wire transfer is required before merchandise release.

When receiving deliveries from third-party providers or your own shipper:

a)      Inspect the packaging: look for visible damage and take photos.

b)      Inspect the merchandise: if allowed, unbox and check for damage.

c)      Note any damage on the delivery receipt before signing.

d)      Document everything:

o   Photos and Videos: Visual evidence of the damage of the merchandise and condition of the packaging from all sides.

o   Photo of the Production Label. Production labels are typically on the underside or back side of the merchandise.

o   Proof of Delivery (POD): Delivery receipt annotated with notes about visible damage.

o   Purchase Invoice: Proof of purchase and payment.

o   Shipping Label: Details of the carrier and tracking number.

e)      Submit all supporting documents to InteriorWorks Home within 7 days of delivery with all supporting documents.